For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorized Gitzo dealer close to you, and contact them for stock availability.
Gitzo uses a company called KIBO to process order payments placed at Gitzo.com. KIBO is the order-processing partner of more than 800 branded manufacturers and large retailers. KIBO handles order related communications and customer service for consumers on behalf of the brands and retailers that they represent.
KIBO process the payments of our order placed on our website and passes them to Gitzo or Gitzo retailers who will ship your order to you.
You order may be fulfilled directly by us or by an authorized Gitzo fulfilling partner.
We are here for you each and every business day, Monday through Friday 8:30AM to 5:00PM.
If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page.
We do not accept orders via telephone or email.
You do not need to register to place orders; you can check out as a guest.
You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.
If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.
You must have a registered account to see your order history.
It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.
Please be assured that your personal information is kept private.
Gitzo.com store accepts the following payments for online purchases:
Master Card, Visa, American Express, Discover, Paypal.
The payment will be taken from your card as soon as your order is assigned for fulfilment.
We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.
Still having trouble?
Please contact our payment process partner KIBO to resolve any payment issues by telephone at 877-412-7467.
The charge will show up on your credit card statement as "SPN*VitecImgDist".
Absolutely! Our order management and payment processing partner Kibo, is a PCI Level 1 compliant organisation.
We hope this allows you to shop on the Gitzo.com with confidence.
Orders Under $149: Standard– $8.95 | Orders Over $149: Standard – FREE
2 Day* Delivery - $19.99 | Overnight* Delivery - $24.99
*business days only
Gitzo.com provides the following delivery methods:
Orders Under $149: Standard Delivery, 3-7 business days, $8.95
Orders Over $149: Standard Delivery, 3-7 business days, FREE
2nd Day* Delivery, $19.99 / Overnight* Delivery, $24.99
*Monday – Thursday on orders placed before 12PM. This excludes public and bank holidays.
There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes:
• The product(s) you ordered are out of stock or discontinued.
• You live in a remote area and we cannot deliver there.
• You specified an incorrect delivery address.
• A payment issue might have occurred when you placed the order.
We use FEDEX for all our website orders.
Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.
Merchandise ordered on Gitzo.com can ONLY be shipped to addresses in the US.
Orders cannot be shipped to P.O. boxes or military bases.
We do not support this service; we recommend that someone is present at the address specified for delivery.
We do not provide this service.
Please place separate orders for each shipping address.
If you are not happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).
Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.
It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA). Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467
If you have already received the product, you must return the product as soon as possible to the address provided by KIBO, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.
If the KIBO Supplier does not receive the product back, we may arrange for collection of the product from your delivery address at your cost.
All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.
Gitzo products in the US are covered by a six-month standard limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our warranty portal and select the particular product about which you are interested.
If you are looking for a Service & Repair Center, please visit our Service and Repair page
IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorized channels, in this instance, the Gitzo website or through one of our authorized Gitzo dealers. Gitzo does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception. Please note, You must register your product within 1 year of purchase to extend your warranty.
You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. Gitzo will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service, please call (800) 800-5693, extension 4073.
Regular care and maintenance of your product is essential to ensure it’s kept in working order, further details can be found with your product.
Details on how to maintain and take care of your product can be found in the box or packaging.