Service & Repair

Our customers are very important to us. Videndum Media Distribution US Inc. and C.R.I.S. (Camera Repair Instrument Service) have partnered to bring you the best service experience possible. Acting as the authorized factory service provider for Videndum Media Distribution in the United States, CRIS is equipped and ready to fulfill all your service needs.

CRIS’s long-standing quality assurance process will ensure that repairs for all of Videndum Media Distribution’s brands and products are inspected and approved before leaving their facility. CRIS promises a full satisfaction guarantee on repairs and labor for 90 days and provides online tracking throughout the repair process. When submitting a repair, please include a letter with the following: 
. Your name 
. Address (for shipping purposes) 
. Telephone number 
. A detailed explanation of the problem you are experiencing 
. Warranty Documentation (if applicable)  Without this documentation, an estimate will be provided and repairs will begin once the estimate is approved and payment information is provided. A return shipping fee will be charged for a refused estimate. 

Please note: Videndum Media Distribution US Inc. is authorized to service and ship equipment within the United States only. For all service, in or out of warranty, a valid U.S. shipping address must accompany the repair.

CRIS is open from 8:30 am to 5:00 pm (MST) Monday through Friday.
All packages should be shipped to:
Gitzo Service @ C.R.I.S.
250 North 54th Street
Chandler, AZ 85226

Email: videndummediaservice@criscam.com

PURCHASE OF SPARE PARTS

- You can order the spare part from one of our authorized dealers in US. Visit this page to find the nearest dealer: https://www.gitzo.com/us-en/find-a-store/

- You can order them directly from us by using the Contact Us form here: https://www.gitzo.com/us-en/customer-service/contact-us/