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GITZO WARRANTY INFORMATION

Thank you for purchasing a Gitzo product.
Gitzo products are warranted to be fit for the purpose for which they have been designed, and to be free from defects in materials and workmanship.

Gitzo offers two levels of Warranty:
- A first level Statutory Warranty referred to as the “Standard Limited Warranty”, defined by the law applicable in the country in which the product is sold.
- A second level of Warranty referred to as “Limited Conventional Warranty Extension”, offered by Gitzo as a special extension to the “standard” Warranty. Gitzo’s “Limited Conventional Warranty Extension” is free of charge.

"Standard Limited Warranty".
The validity period of the Standard Limited Warranty is defined by applicable law in the country, state or region where the product is sold. For example, retail sales in Italy are covered by a standard warranty valid two years from the original date of purchase for a private purchaser and consumer and for one year if the purchaser is a company or a VAT registered professional (Italian consumer goods legislation D.Lgs 206/2005 – Consumer Code).
This warranty does not cover any defects or costs caused by:
- misuse and subsequent damage. Misuse is defined by, but not limited to, the cases described here below, in the additional documentation and in the instruction manual included with the product.
- modification, alteration, repair or service of this product by anyone other than Gitzo;
- physical abuse to, overload of, or misuse of, the product or operation thereof in a manner contrary to the instructions accompanying the product;
- any use of the product other than that for which it was designed;
- shipment of the product to Gitzo for service;
- failure to comply with care and maintenance instructions accompanying the product.

Gitzo “Limited Conventional Warranty Extension”: free warranty extension up to 7 years from the date of purchase.
Beyond the standard coverage outlined above, Gitzo offers an additional limited warranty extension valid up to 7 years from the original date of purchase, in accordance with the terms and conditions overleaf. The Gitzo “Limited Conventional Warranty Extension” is free of charge and does not affect the mandatory “Standard Limited Warranty”.
The “Limited Conventional Warranty Extension” is only valid if the country of (shipping) /purchase/registration is the same.
To take advantage of the “Limited Conventional Warranty Extension” scheme, you must register your product with us within 12 months from the date of purchase.

Products with a QR Code Label (the QR code is a two dimensional barcode on the packaging label which identifies the product and its origin):

Scan the QR code on the product package using your smartphone. You will be redirected to the product page where you will find the link to the registration form. Please enter all the required information.
or

Go to warranty.videndummediasolutions.com (If you purchased a product from our website, you will receive an email from us containing a link to register your product). Please enter all the required information. (Please note we require the QR code number to complete registration. This number is displayed below the QR code).
Products without a QR Code Label:

Please go to warranty.videndummediasolutions.com (If you purchased a product from our website, you will receive an email from us containing a link to register your product);
Please enter all the required information.
Please ensure that you keep your receipt as proof of purchase for the warranty to be valid: you will need to send us your receipt when you service or repair your product under warranty.

Terms and Conditions of the Gitzo Free "Limited Conventional Warranty Extension"
The "Limited Conventional Warranty Extension" is offered exclusively to the original purchaser by Gitzo, and warrants that this product will be free from defects in materials and workmanship under normal and proper usage for an extra period that can vary according to the duration of the statutory period enforced by law in the country where the product was sold - up to a maximum of 7 years from the date of retail purchase.
Gitzo's obligation in this warranty extension is limited to replacing or repairing, at Gitzo's discretion, products or parts determined by Gitzo to be defective in materials or workmanship.
If the original product has been superseded, a replacement may be made with a current model of the same quality and equivalent function. Warranty on any replacement parts is limited to 90 days or the unexpired portion of the warranty period of the product on which the parts are being used, whichever is longer.

This warranty does not cover any defects or costs caused by:
- misuse and subsequent damage. Misuse is defined by, but not limited to, the cases described here below, in the additional documentation and in the instruction manual included with the product;
- modification, alteration, repair or service of this product by anyone or any entity other than Gitzo;
- physical abuse to, overload of, or misuse of, the product or operation thereof in a manner contrary to the instructions accompanying the product;
- any use of the product other than that for which it was designed;
- shipment of the product to Gitzo for service;
- failure to comply with care and maintenance instructions accompanying the product.
This additional warranty does not cover labour costs.
Unless local law in the country, state or region of purchase dictates otherwise, Gitzo will under no circumstances be liable for any special incidental or consequential damages, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Gitzo has been advised of the possibility of such damages. 
To obtain service under warranty, the purchaser will be responsible for carefully packing and returning the product or the defective part(s)accompanied by proof of purchase to the official Gitzo distributor in the country of purchase (up to date addresses can be found on Gitzo Dealers) or to the shop/store where the product was purchased. All shipping expenses are the purchaser's responsibility.
In accepting this extended warranty you agree that its terms and conditions are the sum total of the agreement between you and Gitzo relating to the extension of Gitzo's liability as the manufacturer under the governing law of the country, state or region where the product was sold. No other express or implied warranties will be given by Gitzo as the product manufacturer to the purchaser.

Storage, use and distribution of personal information provided by the purchaser/consumer.
By completing the registration form and the questionnaire and by ticking the relevant box on the form, you authorise Gitzo and the companies directly involved in the fulfilment of the Gitzo Limited Warranty Extension to use the personal information you have provided us for the following purposes:
- to fulfil our obligations under the limited warranty extension and offer our customers a better service;
- to keep track of product sales, production batches and any defects in order to improve existing products;
- to perform statistical research and analysis of market trends in order to improve new products.

The information you provide us will be stored electronically by Gitzo, and may be shared with Gitzo distributors for service or repair of your product under the limited warranty extension. You can write to us at any time to request a copy of the information that we store for you and you can also request that we cancel all information held about you.
Without your personal information, registration details and explicit consent that your information be used for the above purposes (by ticking the relevant box), we will be unable to grant you the extended limited warranty